Refund Policy

Last updated: 22 May 2026

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Eligible refunds are processed to the original payment method within 5–7 business days.

Service issues

If your ride did not meet our standards, write to support@viavip.in within 48 hours of trip completion. We review every case individually and issue refunds or credit where appropriate.

Failed payments

If a payment was deducted but the booking did not confirm, the amount is auto-reversed within 5–7 business days.