Privacy Policy

1. Introduction

viaVIP ("we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information when you use our services. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and, where applicable, the EU GDPR.

2. Information we collect

Name, phone number, email, pickup and drop locations, payment information, device identifiers, and trip metadata necessary to fulfil your booking.

3. How we use your data

To confirm bookings, dispatch drivers, process payments, issue invoices, provide support, and improve our service. We do not sell your personal data.

4. Cookies

We use essential cookies to operate the site and optional analytics cookies to understand usage. You can disable non-essential cookies via your browser.

5. Data retention & rights

You may request access, correction or deletion of your data by writing to support@viavip.in. We retain trip records for the period required by Indian tax and transport regulations.

6. Grievance officer

For data-related grievances, contact our Grievance Officer at grievance@viavip.in.